Returns and Refunds


 

Returns
Our policy lasts 21 days. If 21 days have gone by since you received your  purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Prizes
Sale items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)Clothing with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 21 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at lala-boutique@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
 If you need to exchange an item, please contact lala-boutique@hotmail.com , allow 48 hours for a response, once your exchange has been agreed please send your item to: 8 Stardust Crescent, Swindon, Wiltshire, SN25 2JU

Return Shipping
To return your product, you should mail your item to: 8 Stardust Crescent, Swindon, Wiltshire, SN25 2JU

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.


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